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Returns & Exchanges

It's easy to return contact lenses at 1-800-GET-LENS. Just give us a call and we'll take it from there!

We offer a generous 30-day period, from date shipped, within which to return any contact lenses you have received. To be eligible for return, all products must be in saleable condition (unmarked boxes and factory sealed).


Please do not return your order without first contacting us. We need to provide you with a Return Merchandise Authorization (RMA) Number to ensure your return is handled quickly and efficiently. Goods returned without the RMA will incur a 25% restocking fee or if you choose to have the product returned, a charge of $14.99 to pack and ship the non-RMA products back to you.


And by the way, we also cover the cost of returning your contact lenses!


If our Customer Service Representative has instructed you to print out a returns form, you can find it here.

Ready to help 24/7

Ready to help 24/7

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Frequently Asked Questions

How long do I have to return or exchange my contacts?

We offer a generous 30-day period from the date shipped to return any contact lenses you have received. To be eligible for return, all products must be in saleable condition (unmarked boxes and factory sealed).

Can I return/exchange my opened box of lenses?

To be eligible for return, all products must be in saleable condition (unmarked boxes and factory sealed).

Do I have to pay for return shipping?

No, return shipping is on us.  Just call one of our friendly Customer Service Representatives for a prepaid return label.  Please use the return label we will provide you with, as it is trackable and ensures you receive credit for your return if your package is lost.

Do I have to call before returns my product?

Yes, please speak with one of our friendly Customer Service Representatives for a Return Merchandise Authorization (RMA) number and a prepaid return label. Products returned without the RMA will incur a 25% restocking fee. If you choose to have the product returned to you, you will be charged $14.99 to pack and ship the non-RMA products.